JustCall

OCTOBER 25, 2023

But while these agent performance measurement tools are effective, why not ask the customer to provide feedback? This is where post-call surveys come into play. From traditional phone calls to online customer resolutions, brands have to manage multiple communication channels and meet customer expectations for each inquiry.

Surveys 52

Surveys Best practices Feedback Metrics 52

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges.

Management 88

Management Gamification Calibration Quality management 88

Aspect

OCTOBER 15, 2020

Every year Aspect surveys over 500 contact center agents to understand their attitudes and preferences for our Agent Experience Index. This year our survey uncovered some interesting predictions of agent behavior never seen before. New survey data indicates that soon , over ¾ of the call center workforce will be female. .

call center workforce 62

call center workforce Morale Surveys Call Center 62

JustCall

MARCH 9, 2023

Constructive Feedback is Key Ideal for: Sales managers looking to boost their employee’s morale with real-time, constructive feedback The sales landscape can be challenging. This is sales managers need to constantly devise ways to keep the team motivated. That’s not all.

Gamification 52

Gamification Sales Morale CRM 52

NobelBiz

MARCH 5, 2024

By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Solvvy

SEPTEMBER 20, 2022

Increased Employee Morale. And when agents spend most of their time resetting passwords, providing tracking information, and giving people their account balances, they can become burned out. Ability to Collect Real-Time Feedback. After customer service inquiries, chatbots can conduct simple surveys about the experiences.

Chatbots 62

Chatbots Metrics Customer Support Customer Service 62

Integrity Solutions

JUNE 29, 2018

When we recently surveyed sales leaders in over 200 organizations for a research study conducted in partnership with the Sales Management Association, the respondents recognized these challenges and said coaching plays an important role in dealing with them. They may also have to invest additional time dealing with morale issues.

Sales 43

Sales Management Coaching Morale 43