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Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

Once MongoDB implemented Playvox Workforce Management, these issues were resolved. The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate.

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Guest Blog: Improve Company Culture By Listening to Your Employees

ShepHyken

Feedback from customers and opinions of management can all be skewed due to a limited perspective. Email out an “Idea of the Month” proposed by employees to then open for feedback, constructive criticism, suggestions for implementation, proposed timelines etc. Many of these principles are universal.

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What Is Call Center Reporting & How Does It Work?

NobelBiz

By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.

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How to Evaluate and Improve Agent Performance with Survey Results

JustCall

But while these agent performance measurement tools are effective, why not ask the customer to provide feedback? This is where post-call surveys come into play. Use customer feedback to identify recurring issues and address them proactively. To know how efficient an agent is, companies use several data analytics tools and reports.

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Sales Gamification Software: 6 Benefits + 3 Tools to Consider in 2023

JustCall

Constructive Feedback is Key Ideal for: Sales managers looking to boost their employee’s morale with real-time, constructive feedback The sales landscape can be challenging. This is sales managers need to constantly devise ways to keep the team motivated. That’s not all.

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Why Do Golden Agents Wear Smartwatches?

Aspect

A Golden Agent is an objectively used term associated to the highest rated agents encompassing, personality, KPIs, attitude, productivity, longevity and 360 feedback. They also serve as role models to newer agents and employees, they boost morale, and provide mentorship and resourcing for staff. Who Run the World?

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The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

Monitoring and optimizing these components collectively contribute to achieving efficient and effective Talk Time management in call centers. Methods to Measure the ATT Advanced software solutions, sometimes integrated into the CRM, track Talk Time. Feedback Loop Creating a feedback loop is integral to agent improvement.

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