Feedback Morale Multichannel Self service 
Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers. Learn more about Jon here and here.
Eptica
OCTOBER 21, 2015
This rising volume of customer interactions, covering everything from questions about products and post-sales queries, to complaints and positive feedback , threatens to overwhelm many organizations. Over 1 million people view tweets about customer service every week, and 206.6 The numbers are vast. Here are three areas to focus on: 1.
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Hodusoft
OCTOBER 19, 2023
Self-Service Options : Self-service options in call routing optimization are another effective way to enhance contact center efficiency. Read Also: Why BPO Companies Must Adopt Multichannel Customer Support Center 6. To achieve this, companies must implement self-service options for customers.
Eptica
SEPTEMBER 3, 2015
Be multichannel While millennials are extremely active on social media, they don’t want to receive service exclusively through the likes of Twitter and Facebook. What they actually demand is joined-up, integrated service that allows them to contact you through the most convenient channel and device.
NobelBiz
AUGUST 28, 2023
Integration with Customer Feedback Channels like surveys and reviews into your contact center operations can enable agents to gather valuable insights and adapt their approach accordingly. High turnover not only affects the contact center performance but also dampens team morale. The struggle to retain skilled agents is real.
aircall
DECEMBER 13, 2018
Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. This finding suggests the feedback loop between those in the corner offices and those on the front lines might need a bit more maintenance.
Balto
NOVEMBER 2, 2023
Technology plays a key role here – by integrating different solutions, contact centers can seamlessly handle multichannel interactions, as well as collect and analyze data efficiently, all while ensuring that their agents’ efforts are directed efficiently while technology automates redundant tasks for them.
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