SharpenCX

FEBRUARY 23, 2021

Implement a virtual call center so your agents can work from home. As more contact centers move to the cloud, the idea of a 9-5, in-office, sit-in-your cubicle workstyle has slowly become less common. Check in with them often so they can express their concerns and share feedback, too. What’s more?

outsourcing 67

outsourcing Customer Service Coaching Contact Center 67

JustCall

AUGUST 19, 2022

Helps the business gain insights from the conversations it has with its leads – By enabling the recording of consumer communications, a sales call center software helps your business revisit and review consumer feedback to improve. Calling Features. Outbound call centers work on the principle of proactive calling.

Call Center 52

Call Center call center software Outbound sales Sales 52

aircall

DECEMBER 16, 2016

Call center monitoring is the continuous process of data collection, analysis, and feedback. First, you gather data pertaining to your call centre’s performance (employee efficiency, customer attrition, speediness of execution, etc.), How to take advantage of call center monitoring. Stay in the loop.

Call Center 48

Call Center call center software Abandon rate Metrics 48

aircall

DECEMBER 16, 2016

Call center monitoring is the continuous process of data collection, analysis, and feedback. First, you gather data pertaining to your call centre’s performance (employee efficiency, customer attrition, speediness of execution, etc.), How to take advantage of call center monitoring. Stay in the loop.

Call Center 48

Call Center call center software Abandon rate Metrics 48

NobelBiz

NOVEMBER 26, 2021

You should spend around 13 of those hours exchanging information with other departments to understand how business changes will affect performance and how to incorporate them into future assessments. Analyzing your consultants’ interactions with your customers helps you identify possible development areas, such as call scripts.

Best practices 52

Best practices Management Contact Center Cloud contact 52

Babelforce

NOVEMBER 30, 2022

Virtual contact center software. Virtual call center software allows geographically dispersed call center agents to manage customer interactions remotely. Contact center terminology. Call center coaching. Call center script. Voice of the Customer (VoC).

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Fonolo

NOVEMBER 17, 2020

Consumers want a place to give quick feedback, vent, and interact with their favorite brands. The best way of deciding how to improve performance at the contact center is to step back and look at it from a 360-degree view. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Tap this knowledge base to better understand employee views.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56