OctopusTech

SEPTEMBER 9, 2023

This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America? With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

OctopusTech

MARCH 11, 2022

Operators also transfer calls to appropriate departments when needed or provide users useful online links for further information. In outbound customer support, a call center agent will make calls to customers on behalf of its clients. One should choose a call center service as per their business requirements.

Call Center 62

Call Center Inbound sales Technical Support Upselling 62

Global Response

DECEMBER 21, 2022

Whether your call center is in-house or outsourced, with 4 agents or 400, a thorough and repeatable quality assurance (QA) process is essential. A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Select VoiceCom Blog

JULY 11, 2022

Inbound sales Inbound call centre agents aren’t only there to help existing customers. In this outbound call, agents will typically ask a series of prepared questions to understand customer behaviour, interests and brand perceptions. They can also potentially close new ones.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52