ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . The exercise of joint success planning itself is a collaborative one (hence the word “joint” in its name). and potential value (upsell, cross sell and license expansion) to your company.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Nicereply

NOVEMBER 13, 2023

These skills help reps guide customers towards better solutions as well as help achieve business objectives, such as upselling or cross-selling for better revenue and profitability. If you are in a technical support role, then you need deeper product knowledge.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

SmartKarrot

JULY 1, 2020

For technical support, you can appoint a tech lead or a technical architect whose job would be to understand the client’s system and environment in which your product would be working. You can start with an account manager or customer success manager (CSM). Welcome email. Present your solutions to the client.

Technical Support 10

Technical Support Accountability Upselling CRM 10