article thumbnail

7 Steps to Improve Customer Satisfaction as a B2B Business

Nicereply

For example, you might find that people struggle with navigating your website and finishing purchases, so you can create a redesign and make that process as simple as possible. Onboarding an Interactive voice response (IVR) can help with this, especially if you’re a lean startup and your customer support team is overwhelmed.

article thumbnail

Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022

ShepHyken

Of course, many companies use bots to automate customer support. . Smart IVR allows you to serve customers directly without going through an agent for support calls. For example, a hospital could use an IVR to allow clients to change appointments over the phone. Omni-channel support is critical moving forward.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

To define a call/contact center manager in a more fun and engaging way, let’s cite an example from popular culture. If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager.

article thumbnail

Customer Service Trends 2017: An Effortless Customer Experience is Vital for Loyalty

Kayako

How these channels are organized and how well connected they are plays a significant role in the customer’s journey and providing a consistent support experience. Multi-channel support can silo important customer history. businesses’ existing CRM systems can’t track customers’ social media interaction.”