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Is Your Organization Ready for the Top Contact Center Trends of 2022?

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They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. In addition to being tech-savvy, Gen Z also makes decisions based on morals and values. They’re comfortable with collaboration tools and prefer multimedia learning. Getting Technology Right.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

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JANUARY 5, 2022

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

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