Entertainment Metrics Self service Wait times 
Comm100
NOVEMBER 3, 2016
41% of shoppers have abandoned a purchase due to long wait times, and 86% avoid shops if they perceive the queue to be too long. But during the holiday season, an increase in wait time may be hard to avoid. Use these 5 tips to help keep wait times short for your customers this upcoming winter. Mobile site.
SharpenCX
DECEMBER 9, 2020
Customers abandon calls when they’re frustrated from long hold times and unanswered questions. Meanwhile, managers and leaders are disappointed by plummeting metrics and the inability to satisfy every customer. Your AHT will uncover where your customers’ time is being wasted. Make wait times more tolerable.
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CSM Magazine
FEBRUARY 6, 2024
In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.
Toister Performance Solutions
MAY 13, 2021
Long wait times increased complaints. When volumes soar, it's a good idea to share multiple messages to let customers know wait times are abnormally long. For email and web tickets, set an autoresponder to let people know there's an unusually long response time. Are your servicing costs (overtime, outsourcing, etc.)
Callminer
AUGUST 1, 2017
No sacred cows … watch out for any processes that are time vampires. Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured.
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