TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Contact Center workload management. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Gamification Contact Center 122

VHT

OCTOBER 18, 2018

Contact center managers face the constant challenge of serving customers efficiently while maximizing their convenience and making the experience enjoyable. Knowledge Management Systems. According to a 2018 Pew Internet Survey, 68% of US adults use Facebook and 24% use Twitter. People love using chatbots for simple tasks.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

LiveChat

JANUARY 23, 2020

If members meet all the criteria, you’re on your way to managing an engaged and healthy community. That’s why it’s easier to get such priceless information from inside the community instead of an email survey. He trusts the community and its members, actively participates in it, and feels rewarded for being a part of that community.

Gamification 69

Gamification Feedback Education Entertainment 69

Playvox

SEPTEMBER 2, 2022

While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Our survey uncovered five ways contact center managers are adapting to remote work. Adopt New Management Styles. Leanne Y.,

Contact Center 70

Contact Center Management Gamification Surveys 70

LiveChat

JANUARY 23, 2020

If members meet all the criteria, you’re on your way to managing an engaged and healthy community. That’s why it’s easier to get such priceless information from inside the community instead of an email survey. He trusts the community and its members, actively participates in it, and feels rewarded for being a part of that community.

Gamification 28

Gamification Feedback Education Entertainment 28

Fonolo

FEBRUARY 19, 2019

We’ve been tracking it by regularly looking at different statistics and surveys from industry reports. We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. The Anatomy of a Successful Contact Center Manager [Infographic]. Call Center Cloud Conversion Continues.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62