ViiBE Blog

JUNE 2, 2021

Ranging from convenience and confidence to entertainment and education, augmented reality solutions create many customer benefits. Apart from entertainment, AR also makes information delivery, be that about a product, a service, or the company itself, that more engaging and easier to retain. Conclusion.

Sales 52

Sales Entertainment First call resolution Customer retention 52

VHT

OCTOBER 11, 2018

Today, people don’t like to wait for anything, whether it’s dinner, entertainment, or online purchases. Using natural language processing (NLP), dynamic IVRs, or online channels to capture caller intent, companies will send consumers directly to the most qualified people for a better first call resolution.

Best practices 48

Best practices Contact Center Self service Entertainment 48

SharpenCX

DECEMBER 9, 2020

So when you measure these efficiency metrics, be sure to also look at CSAT scores and other agent performance metrics like First Call Resolution that measure quality, too. . Most of us could probably quote the “Your call is very important to us…” automated message we hear whenever we reach out to customer service.

Abandon Call 67

Abandon Call Metrics Call Center Interactive Voice Response 67

Callminer

AUGUST 1, 2017

First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. These are some of the main metrics; however, we also must think about the call outcomes and other key factors that can impact the business.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Taylor Reach Group

MARCH 8, 2019

and qualitative: First Call Resolution, Customer Satisfaction, Quality scores etc., These ‘check ins’ are often entertaining and elicit laughter and positive feelings. So a High performance contact center is one that meets or exceeds the performance parameters or metrics expected of it.

Contact Center 95

Contact Center Accountability Entertainment First call resolution 95

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world.

Contact Center 128

Contact Center contact center solutions Analytics Entertainment 128

Pointillist

JUNE 6, 2018

Most of my clients employ well-known metrics such as NPS, Customer Satisfaction (CSAT), , First Call Resolution (FCR), and Customer Effort Score (CES). It’s like a self-driving car using knowledge of your preferred routes, entertainment options, and climate settings from past behavior to optimize a new road trip.

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40