Enterprise Gamification Multi-channel support Self service 
OctopusTech
APRIL 25, 2019
Support Inboxes Accessible by the Entire Team. Freshdesk has also followed the unique gamification trend to rewards agents with points for each ticket that was solved successfully and in time. Through this, businesses turn customer support into an enjoyable experience, both for them and for the end customers. Ticket Queueing.
Hodusoft
AUGUST 9, 2023
As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). When it comes to mid-sized and enterprise-level organizations, many of them follow suit. Here’s where multi-tenant contact center software can come in handy.
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