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Which is the Best Customer Support System for your Company?

OctopusTech

Support Inboxes Accessible by the Entire Team. Freshdesk has also followed the unique gamification trend to rewards agents with points for each ticket that was solved successfully and in time. Through this, businesses turn customer support into an enjoyable experience, both for them and for the end customers. What it offers is.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

When it comes to mid-sized and enterprise-level organizations, many of them follow suit. Nowadays, a majority of people have easy access to multiple communication channels and they use those to communicate with businesses. Multi-tenant contact center software can efficiently manage customer interactions across various channels.