Improving Customer Service in BPOs with Multi-Tenant Contact Center Software
Hodusoft
AUGUST 9, 2023
When it comes to mid-sized and enterprise-level organizations, many of them follow suit. Enhance FCR A study conducted by SQM Group revealed that nine out of every ten respondents (93 percent, to be precise) expect their issues to be resolved or their queries to be answered on the very first call.
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