Serenova

JULY 7, 2020

Six Call Center Training Tips & Best Practices for Better Customer Experience. Call center agents have become the clear frontline for customer service and brand reputation. It’s now about creating superior customer experience with every customer interaction. Embrace continuous training.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

CSM Magazine

JULY 11, 2023

In a world where customer service is constantly evolving, there’s a rising star that’s transforming the game: self-service. Picture a scenario where customers have the power to find answers at their fingertips, without relying on customer service agents. Where searches are auto-completed.

Self service 40

Self service Chatbots Customer effort Personalization 40

Serenova

JULY 7, 2020

Six Call Center Training Tips & Best Practices for Better Customer Experience. Call center agents have become the clear frontline for customer service and brand reputation. It’s now about creating superior experiences with every customer interaction. Ultimately, your contact center will operate to its full potential.

Call Center 52

Call Center Scripts contact center solutions Coaching 52

CSM Magazine

DECEMBER 15, 2022

As CX tops the business agenda, there’s never been a better time to master the art of listening. Delivering the right customer experience (CX) is typically a top priority for businesses for good reason. As a result, improving service levels is the top goal for 38% of contact centres in 2022. 5 Ways to Improve Your VoC Programme.

Coaching 52

Coaching Analytics Feedback outsourcing 52

Netomi

MARCH 10, 2022

What is customer experience? How do your customers really regard their experience with your brand when they use your companies’ products or services? Customer experience (CX) relates to just this. report 1 that customer experience stands as a top priority for their business, in the next five years.

Customer Experience 59

Customer Experience Analytics Surveys Feedback 59

AWS Machine Learning

OCTOBER 26, 2022

In just 5 years, tens of thousands of customers have tapped Amazon SageMaker to create millions of models, train models with billions of parameters, and generate hundreds of billions of monthly predictions. To harness this opportunity and take ML out of the research lab and into the hands of organizations, AWS created Amazon SageMaker.

Engineering 98

Engineering Construction Real estate Healthcare 98