Monet Software

JUNE 10, 2021

Many contact center managers, however, don’t realize how much more value their scheduling activity can deliver to employees, beyond letting agents know when to show up for shifts. They enjoy a manageable but motivating pace. #2 You might handle everything from inbound sales to product repair scheduling to billing support.

contact center workforce 122

contact center workforce Average Handle Time Schedule adherence Inbound sales 122

CX Journey

MARCH 17, 2016

Discover the importance of employee engagement and happiness in driving customer delight. Happy employees lead to happy customers, and delighted employees lead to ecstatic customers. In other words, the higher the level of employee engagement, the better the ratings from customers.

Employee engagement 52

Employee engagement Inbound sales Surveys Feedback 52

Integrity Solutions

DECEMBER 12, 2022

It can feel daunting… As a sales professional, you only control two things: the decisions you make and the actions you take. Inbound sales activities can and should help, but they can’t do the job of sales for you. Instead, most salespeople struggle with the knowledge that their destiny is in their own hands.

B2B 52

B2B Sales Accountability Inbound sales 52

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software.

Call Center 561

Call Center Metrics Contact Center Wait times 561