Outsource Consultants

JUNE 6, 2022

While the data certainly seems to indicate that fears of evaporating productivity in an at-home working environment were unfounded, maintaining employee engagement tends to take some effort. So how do you keep your remote contact center agents engaged? Implement Gamification Systems. Get Feedback.

Gamification 128

Gamification At home agents Morale Employee engagement 128

Playvox

FEBRUARY 20, 2024

“The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate. By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.

Management 88

Management Gamification Calibration Quality management 88

Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.

Morale 78

Morale Gamification Contact Center Quality management 78

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. This approach can make training more engaging and enjoyable, which can lead to better retention and application of the learned skills.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Noble Systems

JULY 24, 2020

GAMIFICATION & COLLECTOR ENGAGEMENT to Create Happier Employees – and Happier Customers. A growing number of organizations are adopting Gamification in an effort to help improve employee engagement and morale, especially in the challenging collections environment.

Call Center 87

Call Center Technology Gamification Analytics 87

JustCall

MARCH 14, 2023

Change Your Communications from a Monologue to a Dialogue Speaking about relaying clear and transparent information to your employees, also remember to keep things two-way. Learn to listen to your employees. Personal problems take up a lot of a person’s energy and morale. Each employee should know what is expected from them.

Gamification 52

Gamification Call Center Morale Contact Center 52

Noble Systems

OCTOBER 11, 2018

Retaining good employees is good business. Although there are many conditions that affect a company’s ability to effectively deal with the challenge of employee retention, it all really boils down to keeping employees engaged and tapping into their emotional intelligence. What is Gamification? How do you do that?

Gamification 74

Gamification Employee engagement Call Center Morale 74

Serenova

JULY 23, 2019

One of the foundational elements of employee engagement is clear expectations. According to Gallup analytics , workers who strongly agree that their supervisor helps them determine performance goals are nearly eight times more likely to be engaged than those whose supervisors don’t help them set performance goals.

Contact Center 56

Contact Center Gamification Morale Employee engagement 56

Noble Systems

SEPTEMBER 3, 2019

Incorporating Gamification into your new hire and perpetual training programs allows agents to develop and strengthen competencies at their own pace. Friendly competition engages agents and motivates them to continually improve. Gamification. Gamification uses game mechanics to make training more fun. Infrequent feedback.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Playvox

MARCH 12, 2023

Use your leadership foundation to engage with agents about their metrics, where they’re excelling, and how they can improve. Ongoing feedback is crucial to ensuring that customer support teams are consistently giving exceptional CX. Showing that you care goes a long way in helping boost team morale and, as a result, performance.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

Noble Systems

SEPTEMBER 8, 2020

Many companies are turning to gamification to effectively build knowledge, develop new skills, and motivate employees to align with changing customer needs. Encouraging and even rewarding remote collaboration can go a long way to address feelings of isolation and keep all employees engaged. We are all learning as we go.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Fonolo

APRIL 5, 2022

And, agent engagement continues to be the catalyst for customer loyalty and revenue. The easiest way to boost employee engagement and retention is to invest in the right call center leader. Agent Engagement Will Be Critical for Contact Centers in 2022. Conducting performance evaluations and providing feedback to agents.

Call Center 99

Call Center Contact Center Gamification Construction 99

CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

ProProfs Blog

SEPTEMBER 17, 2021

When employees are satisfied with their work challenges, perks, benefits, etc., they seldom think about shifting their company, reducing the employee turnover rate. Improve Employee Engagement Level: Your happy employees are also highly engaged in their workplace. 31 Ways to Improve Employee Experience.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Monet Software

APRIL 24, 2020

Unfortunately, working from home can also have a negative impact on morale and providing an exceptional customer experience. Early on, however, managers should be especially sensitive to how QM and performance feedback is delivered. Feedback mechanisms to ensure communication is a two-way street. So let’s get started!

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Aspect

JANUARY 21, 2019

The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

ClearAction

NOVEMBER 21, 2015

Because being out of touch with reality means wasted opportunities, time, confidence, morale, and costs. Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn. That way the feedback is about the customer. What erodes trust? Incongruence with expectations.

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67