Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.

Morale 78

Morale Gamification Contact Center Quality management 78

Playvox

FEBRUARY 20, 2024

Once MongoDB implemented Playvox Workforce Management, these issues were resolved. The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate.

Management 88

Management Gamification Calibration Quality management 88

Playvox

MARCH 21, 2024

When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. According to Harvard Business Review , engaged employees deliver better customer experiences. All of this leads to better agent morale.

Morale 90

Morale Contact Center Quality management Coaching 90

CSM Magazine

DECEMBER 15, 2022

For example, workforce management software helps ensure you have the right agents available to meet service levels by creating forecasts based on the most recent trends and schedules that match your employees’ needs (such as leaving every day at 3:00 p.m. for school pick-up.).

Contact Center 52

Contact Center Customer emotions Quality management Morale 52

Playvox

SEPTEMBER 7, 2021

From quality management to workforce management , we strive to put not only the best, but also the most efficient and effective product on the market. Taking time to boost agent morale , maintain customer satisfaction, and prioritize quality assurance is a delicate balance. Customer Experience Specialist.

Contact Center 52

Contact Center Morale Quality management Employee engagement 52

Enghouse Interactive

APRIL 30, 2021

Provided the right culture is in place technology can help support EI – for example by using the same tools for measuring customer satisfaction and pointing them inwards at agents within the contact centre. The positive impact of technology.

Analytics 55

Analytics Customer emotions Employee engagement Chatbots 55

Playvox

MARCH 27, 2023

For example, contact centers can track individual or team performance on certain metrics and offer prizes to those who excel. Additionally, it can create a fun and exciting work environment that helps to reduce stress and boost morale. Playvox offers a Quality Management suite that welcomes you to the digital era.

Contact Center 84

Contact Center Gamification Coaching Quality management 84