ChurnZero

JANUARY 25, 2024

KPIs now include not just customer satisfaction scores but also revenue-related metrics like renewal rates, upsell and cross sell targets, and customer lifetime value. In 2024, tracking these metrics and demonstrating their impact are essential skills for CS professionals.

Education 52

Education Upselling Consulting Consulting 52

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. Customer Success Around the Web.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

DECEMBER 17, 2023

Personalizing Onboarding with AI Communication is at the heart of customer success, and AI tools like Chat GPT offer a unique opportunity to personalize the onboarding experience. Navigating Concerns and Achieving Better Experiences The concern about personalization extends beyond onboarding.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

SmartKarrot

DECEMBER 17, 2023

Personalizing Onboarding with AI Communication is at the heart of customer success, and AI tools like Chat GPT offer a unique opportunity to personalize the onboarding experience. Navigating Concerns and Achieving Better Experiences The concern about personalization extends beyond onboarding.

Strategic Value 8

Strategic Value Education Metrics Personalization 8

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. Customer Success Around the Web.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49