Sat.Feb 25, 2023 - Fri.Mar 03, 2023

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How to help contact center agents avoid burnout

Toister Performance Solutions

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. While 59 percent of agents surveyed were in the at risk or severe risk category, there is some improvement from a similar report from 2016.

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Search for answers accurately using Amazon Kendra S3 Connector with VPC support

AWS Machine Learning

This can be useful for shared data repositories that contain content belonging to different categories, classification and file types. For more information, see Create a Bucket and the Amazon S3 User Guide. On the Amazon Kendra console, navigate to your index (for this post, kendra-blog-index ). Basic knowledge of AWS.

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Tune ML models for additional objectives like fairness with SageMaker Automatic Model Tuning

AWS Machine Learning

In this blog we show you how to automatically tune a ML model with Amazon SageMaker AMT for both accuracy and fairness objectives by creating a single combined metric. The stack bar displays the almost similar percentage breakdown of total workers across the category of Foreign & Non-Foreign workers. from the baseline model.

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