October, 2010

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How to Calculate the ROI of Customer Experience

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Prove the ROI of customer experience with our step-by-step process.

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ASIS 2010 Scavenger Hunt

Customer Interactions

'NICE Systems (booth #3836), and partners AXIS (#3103), Esri (#441), Infinova (#1447), and Quantum Secure (#1349), are teaming up to bring you an ASIS scavenger hunt. Join the hunt on October 12th for a chance to win some great prizes. Simply visit each booth on 10/12 starting at 9am, pick up the designated items, and bring them to NICE’s booth by 2pm.

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Think Situation Management solutions are just for security? Think again!

Customer Interactions

'How situation management systems are evolving and what that means for you. Situation Management and PSIM (Physical Security Information Management) first arrived on the “security scene” a few years ago as a way to deal with a burgeoning number of security sensors/systems (video, access control, etc)., and the resulting challenges of managing this overwhelming amount of information.

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Situation Management: Mind the Gap

Customer Interactions

'From the London Underground to Hong Kong’s Mass Transit Railway to the New Delhi Metro, travelers are reminded in not so subtle terms to “Mind the Gap.” Anyone who has not minded the gap knows that miss-steps can lead to unpleasant consequences. For security operations, taking that first step toward a new situation management solution brings to mind an interesting parallel.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Smart Perimeter Protection

Customer Interactions

'If you’re interested in learning more about airport perimeter protection, here’s an insightful article (Smart Perimeter Protection for Airports) on the PRO security zone website authored by NICE video analytics expert Guy Lorman.

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5-minute Intro Video on NiceVision Net 2.0

Customer Interactions

'This short YouTube video successfully highlights the key turning points for NICE’s new Video Management System, Net 2.0. It explains exactly why it is partner friendly and how we’ve been able to pass down the “DNA” from best practices gained through successful (and massive deployments) to NiceVision Net 2.0 Professional and eXpress which are cost effective and suitable for more modest size projects (anywhere from 16-200 cameras).

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Top this! Video analytics in the Himalayans

Customer Interactions

'It has been said that cameras are the “eyes” of modern-day video surveillance systems and video analytics the “brain.” Still, for the added intelligence they afford, video analytics deployments, especially outdoor deployments, are not without challenges. Factors such as rain, snow, wind, fog, scene illumination, seasonal changes, and the distance and size of objects you’re trying to identify, all come into play.

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Note to Integrators and Customers – “We heard you loud and clear”

Customer Interactions

'To be showcased at ASIS 2010: details behind NICE’s IP-based video surveillance solution – revved up with new capabilities that are already being rolled out to existing sites. NICE’s R&D has done some serious market analysis and soul-searching to decide what its position should be in the ‘New IP Video World Order.’ The answer is here – in the solution we’ll be showcasing at ASIS 2010.

Surveys 28
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NICE signs on as Platinum Sponsor of first Israel HLS International Conference

Customer Interactions

'From October 31 to November 3, 2010, the first Israel HLS International Conference will be taking place in Tel Aviv at the Dan Panorama Hotel. While it is a first-time event, it has attracted the attention and involvement of participants from all of over the world – Brazil, Italy, Germany, India, Thailand, Mexico, Vietnam, Africa, USA, Poland and others.

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The Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper