RapportBoost

OCTOBER 7, 2018

– Company CEO Tony Medrano to discuss how contact centers can leverage agent feedback, training platforms to drive agent performance, turn contact centers into profit centers – Los Angeles, CA. Oct 8, 2018 – RapportBoost , a Los Angeles based technology company that provides augmented intelligence solutions to contact centers using live chat for conversational selling , will lead 3 Interactive Discussion Group discussions focused on live chat agent training and feedback from 11:00 a.

Average Handle Time 63

Average Handle Time Contact Center Coaching Feedback 63

TRUSTID

OCTOBER 7, 2018

The threat of social engineering casts a wide net, as today’s professional attackers are online, on the phone, and are even standing directly across the counter from bank tellers. In the article, “Anatomy of a Social Engineering Attack,” Katherine Abercrombie, Security Consultant at Context Information Security, writes that social engineering is “the clever manipulation of the human tendency of trust.

Engineering 50

Engineering Banking Call Center Consulting 50

Jive

OCTOBER 7, 2018

These days, you’d be hard-pressed to find a company that requires employees to be tethered to their cubicles 24/7. Today, businesses are more than willing to embrace the remote working trend because of the many perks. Without geographical limitations, companies cast a wider net to access a wider talent pool. And the practice makes for happy employees: telecommuting workers are 48% more likely to rank their job a 10 (the highest level) on the happiness scale.

voip 51

voip Management Morale Technology 51

SoliCall

OCTOBER 7, 2018

Noise removal in a call center environment is a challenging task. As opposed to non-human ambient noise like street noise and car horn, the background noise in call centers is actually human voices of people talking in the background. When performing noise removal in a contact center environment the challenge is to identify which of the human voices are a legitimate part of the call and belong to the primary agent and which of the human voices belong to agents in the background and therefore sho

Call Center 45

Call Center Contact Center Technology 45

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