Eptica

MARCH 12, 2021

Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes. How can organisations meet their needs in these three key areas? Read the full article here on our parent company Enghouse Interactive’s site.

Marketing 120

Marketing Technology Customer Service Management 120

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

aircall

MARCH 12, 2021

The post How to Leverage Call Metrics to Improve Call Center Performance appeared first on Aircall Blog. Implementing a cloud-based phone system with the right software integrations will help you get great results from your call center—ensuring that your call agents perform well for the long-term. .

Call Center 62

Call Center Metrics First call resolution call center software 62

Totango

MARCH 12, 2021

The post Your Customer Journey Map Template: 8 Steps to Successful Client Outcomes appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Try it free to see for yourself how Spark can help you promote better customer journeys and higher client retention.

Journey mapping 66

Journey mapping Upselling Metrics Customer retention 66

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

We'll discuss self-directed microlearning content and how blogs, chatbots, and email lessons can provide the combined value of chunked content. In this session, we will learn about three different types of drip delivery platforms.

Chatbots