Thu.Jul 04, 2024

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How Risk Massively Impacts Customers’ Buying Decisions and What You Need to Do A Master Class: Unlocking The Psychology of Customer Experience

Beyond Philosophy

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This episode is the sixth of eight master classes, showing that one event never affects customer behavior. Multiple events can occur at any one time. Today’s master class discusses understanding risks and how we, as human beings, deal with those risks.

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Five strategies to supercharge your sales effectiveness


Sales effectiveness measures how well your team generates leads and closes sales throughout the customer journey. Learn how the right sales strategies can increase effectiveness and your bottom line.

Sales 182

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11 Things an Agent Should NOT Say to a Customer

SQM Group

Knowing what to steer clear of is just as important as mastering the right things to say.

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Sigma Connected Announces Its First International Customer Service Operation From Cape Town Township

CSM Magazine

Outsourcing specialist Sigma Connected has announced it is working with E.ON Next to relocate 100 employees to Sigma Connected’s Mitchells Plain offices, based in the township to the south of Cape Town, so employees can work closer to their homes. E.ON Next , a client of Sigma Connected, is the first UK service provider to move some of its customer service roles into a Western Cape township.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Employee NPS®: How to Use this Valuable Employee Engagement Tool


The term Employee Net Promoter Score® or eNPS is seen increasingly often in company reports, but what is it and should you use it? Since late in 2003, Net Promoter Score and the Net Promoter Score process have been used by an ever-increasing number of companies as a way to measure and improve customer loyalty. […] The post Employee NPS®: How to Use this Valuable Employee Engagement Tool appeared first on Genroe | Customer Experience | Net Promoter Score.