Beyond Philosophy
JUNE 8, 2018
Businesses are in a rut. Speed, efficiency and convenience are all rational factors companies focus on when they think about customer experience. But good experience isn’t that simple. It involves more than you think. For years, research has indicated that the future of success for business is in customer experience. But recent PwC research shows that businesses have a customer experience disconnect.
Myra Golden Media
JUNE 8, 2018
Studies show the average business call lasts 2 minutes longer than it needs to. Customer service employees struggle with call control for a variety of reasons, including they don’t want to be rude to the customer, they aren’t sure how to move to closure or because the customer is rambling or angry. Using the principles of harmony, assertiveness and leading from the martial art Aikido, Myra walks your employees through the steps to politely and confidently control conversations.
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ShepHyken
JUNE 8, 2018
This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Meet Mor and Yoni, two of the Lightricks support team all-stars. Ever been put on hold for three hours? Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too.
Beyond Philosophy
JUNE 8, 2018
Do you want your customers to buy your product or service over and over again? If you do, you need them to form a habit. Colin Shaw and Professor Ryan Hamilton discuss how and why are habits formed. What can we do to discover customer’s habits and change them to our advantage? The post How To Ensure Your Customers Buy From You Habitually? appeared first on.
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Ambs Call Center
JUNE 8, 2018
Hiring an answering service is hard, and that assumes you’ve done it before. You know it’s too easy to make a misstep, and that there’s no guarantee it will work out. And hiring an answering service is even harder if it’s your first time. Your standing in the company, the respect of your boss, and even your continued employment may hinge on the outcome.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
iQor
JUNE 8, 2018
Customer Support Re-IMagined.
CSM Magazine
JUNE 8, 2018
Organizations have been trying to crack the code to providing the type of customer service that makes customers happy and keeps them that way for, well, about as long as customer service has existed: “Prithee, to whom do I speak about this detestable display of sword sharpening?” Compared to the businesses of yore, modern-day organizations would seem to have the advantage thanks to the raft of customer service technology currently available.
LiveChat
JUNE 8, 2018
Effective communication is the key to building and nurturing any relationship – be it personal or professional. Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. On the flipside though, failure to communicate well can create dissatisfaction, frustration, and a decrease in sales.
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