Fri.Sep 15, 2023

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Working Together to Bridge Equity in Talent Sourcing

Cisco - Contact Center

Tools simplify processes, create organizational efficiencies, and help individuals achieve goals.

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Mastering Appointment Setting: Proven Strategies for Call Centers

AnomalySquared

In the fast-paced world of business, effective appointment setting is crucial for driving revenue and building lasting customer relationships. Call centers play a pivotal role in this process, serving as the frontline of communication between businesses and their potential clients. To ensure success in appointment setting, call centers need to employ proven strategies that maximize efficiency and customer satisfaction.

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WhatsApp Channels – What Is It and How You Can Use It For Your Business In 2023

kommunicate

Last Updated on September 15, 2023 WhatsApps has become THE messenger for smartphones. With 5 billion downloads on the Google Play Store alone, the app is going from strength to strength. Here are a few statistics on WhatsApp that will blow your mind: Meta, which owns WhatsApp, is already dominating the social media space with [.] The post WhatsApp Channels – What Is It and How You Can Use It For Your Business In 2023 appeared first on Kommunicate Blog.

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Understanding Transfer Learning in Large Language Models and How To Use It For Contact Center Efficiency

LiveVox

With the rapid advancements in artificial intelligence (AI), the integration of large language models (LLMs) has revolutionized how businesses interact with customers The post Understanding Transfer Learning in Large Language Models and How To Use It For Contact Center Efficiency appeared first on LiveVox.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Getting Work Done Despite the Skills Gap

Cisco - Contact Center

Across the globe, organizations are struggling with a skills gap that isn’t closing anytime soon.

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Supporting the Crypto Surge with Strategic Brand Partnership

Concentrix

Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.

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Mastering Call Handling Techniques: Elevate Your Customer Service Game

Call Experts

In business, exceptional call handling and customer service can set you apart from the competition. According to Forbes , customer service can mean the difference between a good customer experience and a bad one, directly impacting your bottom line. Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service.

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Inbound Call Center Best Practices for Customer Service

LiveVox

Call center best practices revolve around improving customer service. Customer service is a defining factor in a company’s profitability and longevity, and it lies in the hands of its support reps, also called agents. Yet despite having such an important job, most call center agents will never meet the customers they’re working with face to face. So, having well-thought-out call center best practices is paramount to ensure an excellent customer experience.

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Customer Experience Transformation: Failure Is Not an Option

Brad Cleveland Blog

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and literature, you’ll see often (in fact, estimates go as high as 93 percent). My question is, if your focus on … Continue reading → The post Customer Experience Transformation: Failure Is Not an Option appeared first on Brad Cleveland.

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Manual Call Reviews? There's a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

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Protected: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023

Balto

This content is password protected. To view it please enter your password below: Password: The post Protected: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023 appeared first on Balto.

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Customer Experience Transformation: Failure Is Not an Option

Brad Cleveland Blog

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and literature, you’ll see often (in fact, estimates go as high as 93 percent). My question is, if your focus on … Continue reading → The post Customer Experience Transformation: Failure Is Not an Option appeared first on Brad Cleveland.

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Guest Post: 5 Ways to Provide Outstanding Customer Experience With Email Marketing

ShepHyken

This week, we feature an article by Maria Fintanidou, a copywriter for Moosend , an email marketing automation software. She writes about using email marketing to improve customer service and experience throughout the entire customer journey. With the variety of online products and services, customer expectations are constantly growing. Consumers expect brands to offer them memorable and meaningful experiences.

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Learn how to build and deploy tool-using LLM agents using AWS SageMaker JumpStart Foundation Models

AWS Machine Learning

Large language model (LLM) agents are programs that extend the capabilities of standalone LLMs with 1) access to external tools (APIs, functions, webhooks, plugins, and so on), and 2) the ability to plan and execute tasks in a self-directed fashion. Often, LLMs need to interact with other software, databases, or APIs to accomplish complex tasks. For example, an administrative chatbot that schedules meetings would require access to employees’ calendars and email.

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What Does it REALLY Mean to Put CX First?

The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?