Working Together to Bridge Equity in Talent Sourcing
Cisco - Contact Center
SEPTEMBER 15, 2023
Tools simplify processes, create organizational efficiencies, and help individuals achieve goals.
Fri.Sep 15, 2023
95 
Guest Post: 5 Ways to Provide Outstanding Customer Experience With Email Marketing
ShepHyken
SEPTEMBER 15, 2023
This week, we feature an article by Maria Fintanidou, a copywriter for Moosend , an email marketing automation software. She writes about using email marketing to improve customer service and experience throughout the entire customer journey. With the variety of online products and services, customer expectations are constantly growing. Consumers expect brands to offer them memorable and meaningful experiences.
Join 52,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Mastering Appointment Setting: Proven Strategies for Call Centers
AnomalySquared
SEPTEMBER 15, 2023
In the fast-paced world of business, effective appointment setting is crucial for driving revenue and building lasting customer relationships. Call centers play a pivotal role in this process, serving as the frontline of communication between businesses and their potential clients. To ensure success in appointment setting, call centers need to employ proven strategies that maximize efficiency and customer satisfaction.
Understanding Transfer Learning in Large Language Models and How To Use It For Contact Center Efficiency
LiveVox
SEPTEMBER 15, 2023
With the rapid advancements in artificial intelligence (AI), the integration of large language models (LLMs) has revolutionized how businesses interact with customers The post Understanding Transfer Learning in Large Language Models and How To Use It For Contact Center Efficiency appeared first on LiveVox.
Contact Center Dialers Demystified
Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.
Learn how to build and deploy tool-using LLM agents using AWS SageMaker JumpStart Foundation Models
AWS Machine Learning
SEPTEMBER 15, 2023
Large language model (LLM) agents are programs that extend the capabilities of standalone LLMs with 1) access to external tools (APIs, functions, webhooks, plugins, and so on), and 2) the ability to plan and execute tasks in a self-directed fashion. Often, LLMs need to interact with other software, databases, or APIs to accomplish complex tasks. For example, an administrative chatbot that schedules meetings would require access to employees’ calendars and email.
Sign up to get articles personalized to your interests!
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
More Trending
Getting Work Done Despite the Skills Gap
Cisco - Contact Center
SEPTEMBER 15, 2023
Across the globe, organizations are struggling with a skills gap that isn’t closing anytime soon.
Donna Fluss discusses why Interaction Analytics applications are mission critical
DMG Consulting
SEPTEMBER 15, 2023
Donna Fluss discusses why Interaction Analytics applications are mission critical Let’s dig into the two types of Interaction Analytics! The post Donna Fluss discusses why Interaction Analytics applications are mission critical appeared first on DMG Consulting.
Supporting the Crypto Surge with Strategic Brand Partnership
Concentrix
SEPTEMBER 15, 2023
Discover how an innovative exchange platform delivered 24/7 global support while managing a crypto surge from 50 to 2000 advisors in just 8 weeks.
Mastering Call Handling Techniques: Elevate Your Customer Service Game
Call Experts
SEPTEMBER 15, 2023
In business, exceptional call handling and customer service can set you apart from the competition. According to Forbes , customer service can mean the difference between a good customer experience and a bad one, directly impacting your bottom line. Whether a seasoned professional or starting out in customer support, mastering call-handling techniques is crucial to delivering outstanding service.
The New GTM Playbook: 18 Ways to Future-Proof Your Sales Team
Advertiser: ZoomInfo
Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.
Inbound Call Center Best Practices for Customer Service
LiveVox
SEPTEMBER 15, 2023
Call center best practices revolve around improving customer service. Customer service is a defining factor in a company’s profitability and longevity, and it lies in the hands of its support reps, also called agents. Yet despite having such an important job, most call center agents will never meet the customers they’re working with face to face. So, having well-thought-out call center best practices is paramount to ensure an excellent customer experience.
Protected: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023
Balto
SEPTEMBER 15, 2023
This content is password protected. To view it please enter your password below: Password: The post Protected: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023 appeared first on Balto.
Customer Experience Transformation: Failure Is Not an Option
Brad Cleveland Blog
SEPTEMBER 15, 2023
“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and literature, you’ll see often (in fact, estimates go as high as 93 percent). My question is, if your focus on … Continue reading → The post Customer Experience Transformation: Failure Is Not an Option appeared first on Brad Cleveland.
Let's personalize your content