Uniphore

JANUARY 21, 2022

These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.

Healthcare 98

Healthcare Virtual Agent Interactive Voice Response Self service 98

Noble Systems

MARCH 18, 2021

Patients have been seeking a broader range of services and more personalized relationships with healthcare providers for some time. Many healthcare providers have yet to deliver. Those who can will be the ones to thrive in this ever-changing healthcare landscape. Account contact information changes.

Healthcare 53

Healthcare Call Center Gamification Best practices 53

Interactions

SEPTEMBER 30, 2021

Patients today are involved in their healthcare journeys more than ever before. Therefore, convenient and patient-centered experiences are required to meet expectations, like self-service scheduling, billing, and appointment reminders. . Healthcare organizations that have digitally transformed are reaping the benefits.

Healthcare 62

Healthcare Virtual Agent Self service Best practices 62

TechSee

FEBRUARY 21, 2022

Service organizations –including BPOs — across the spectrum – from HVAC and automotive parts to consumer appliances and office equipment – are using AI to optimize the customer experience (CX), lower costs , and streamline their back-office operations. Make Sense of Data. Predict Behavior. Target Marketing and Advertising.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Interactions

MAY 14, 2020

One interesting shift from pre-pandemic to the new normal will certainly be people’s comfort with using technology in their personal and business lives. As businesses move forward to meeting consumers where they are with this new demand, consumer comfort, especially around financial and personal information, should always be top priority.

Virtual Agent 71

Virtual Agent Self service Contact Center Healthcare 71

Vistio

APRIL 2, 2022

I also do one-on-one consulting for companies that want a more personal approach as they re-engineer their remote working programs for this kind of long-term vision. So we’re offering virtual interactions and also in-person interactions where we drill down on all things remote work for very focused laser exchanges.

Contact Center 52

Contact Center Real estate Customer Service Self service 52