inSided

OCTOBER 2, 2019

This user-generated content is also ideal for hitting Google's organic search criteria—meaning you can easily drive a lot of traffic to your community— download our eBook for more info. So, there you have two ways that you can ramp-up your self-service offering—but don't stop there! What’s more? What's not to love?

Self service 67

Self service B2B SaaS Gamification 67

Noble Systems

MARCH 19, 2021

This is especially true for managing customer contacts, which, while vital to growing a business, can have negative impacts if not done well. These teams can benefit greatly from call center solutions for small business that can help them manage customer contacts and improve SMB customer service delivery.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Noble Systems

MARCH 22, 2021

Workforce Management Ensures Proper Staffing and Flexible Scheduling. Workforce management is critical for today’s healthcare call centers – whether using on-site or remote agents or a hybrid model. Compliance Management and Data Security Mitigate Risk. Gamification Accelerates Learning and Improves Retention.

call center solutions 98

call center solutions Healthcare Call Center Interactive Voice Response 98

Vistio

APRIL 2, 2022

And people are coming in from various functional areas, so there’s HR leadership and IT guys, and strategy people, and project managers, and operational leads. So moving forwards, in August, Vistio released a practical guide that covers how to hire, manage, and retain remote contact center agents. So that’s so interesting.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Noble Systems

JULY 24, 2020

ACCOUNT OWNERSHIP & MANAGEMENT Improves Relationship Building. Account Ownership allows specific consumer accounts and records to be ‘assigned’ to specific collection agents, essentially giving them management of the account for both outbound and inbound activities. REAL-TIME MANAGEMENT TOOLS for Reporting & Monitoring.

Call Center 87

Call Center Technology Gamification Analytics 87

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Call center managers need metrics to successfully measure agent performance and improvements to call center operations.

Call Center 52

Call Center Metrics Schedule adherence Average Handle Time 52