eBook Feedback Quality management Surveys 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. fall in the “engaged” category.
Playvox
JANUARY 25, 2024
Operational costs – Agents who aren’t invested or lack training, feedback, or coaching tend to be inefficient, ultimately costing your business financially. However, the two main components are Quality Management and Workforce Management. Contact centers that do so reap the following benefits: 1.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
JANUARY 12, 2023
Agents in our survey considered it the top motivator their contact center can offer, and 56% said they would consider leaving their job if they couldn’t continue. The Playvox study found 68% of agents working remotely 31-40 hours per week and most managers (64%) working remotely five or more days per week.
Playvox
APRIL 21, 2023
Related Article: 5 Must-Haves for Growing Companies Looking to Create an Omnichannel Support Center Evolving Roles In The Contact Center In a digital customer service center, workforce managers, quality management analysts, and even CX leaders will find that their roles are changing — for the better.
Playvox
DECEMBER 21, 2022
Look into a coaching solution, like Playvox Coaching , that creates learning plans for every agent based on their needs and allows them to communicate with you through closed-loop feedback. Performance And Quality Management. Related eBook: 9 Contact Center Metrics Essential for Success. Motivation.
Playvox
AUGUST 15, 2022
In its own survey of 700 contact centers, IT research firm Metrigy found the success of remote work has surprised customer experience leaders. It leaves many contact center managers and agents unclear on what’s next for remote, hybrid, and on-site work. Creative team building is also important, according to agents surveyed.
Comm100
DECEMBER 14, 2017
Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. The activities in this eBook can be great training materials to improve customer service or morale in your team. Identifying Goals. Improving the Project.
Expert insights. Personalized for you.
79 
Let's personalize your content