eBook Feedback Gamification Surveys 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. According to a recent Gallup survey , only 23% of employees worldwide and 32% in the U.S. One strategy is incorporating gamification in the workplace. What is Gamification?
Playvox
DECEMBER 21, 2022
Look into a coaching solution, like Playvox Coaching , that creates learning plans for every agent based on their needs and allows them to communicate with you through closed-loop feedback. Related eBook: 9 Contact Center Metrics Essential for Success. Playvox Motivation helps you do that through gamification and healthy competition.
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Playvox
AUGUST 15, 2022
In its own survey of 700 contact centers, IT research firm Metrigy found the success of remote work has surprised customer experience leaders. Training was cited by remote agents surveyed for the research as a key success factor, but it must be well-designed and delivered effectively. This was clear feedback in the research.
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative.
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Leverage Gamification for Soft Skills Development. To this end, we have grouped the top contact center trends for 2019 into these three categories: human, effortless and transformative.
Playvox
OCTOBER 12, 2022
Creative team building and sharing are also important, according to the customer service agents surveyed. Listen to feedback about what’s working and isn’t succeeding across the team. Managers in the Playvox survey cited this as an important benefit of remote work. Remember that better communication is two-way. Train Well.
Playvox
JUNE 22, 2023
Customer Satisfaction (CSAT) Perhaps the most common of CX metrics, CSAT is often in the form of a customer survey on a four- or five-point scale that indicates how satisfied a customer or group of customers is with a specific product, transaction, or interaction with a company and its service level.
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