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6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention

Noble Systems

Gamification Accelerates Learning and Improves Retention. For new hire training and ongoing skill and knowledge development and retention, gamification can accelerate learning. Applying game mechanics to non-game activities, healthcare call center technologies for gamification lead to a more engaged workforce.

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Small Business Call Center Software Solutions

Noble Systems

The strategies that big enterprises use aren’t always the right fit for smaller companies. While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Gamification takes otherwise routine tasks and makes them fun.

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. ” Those sorts of things.