inSided
OCTOBER 2, 2019
This user-generated content is also ideal for hitting Google's organic search criteria—meaning you can easily drive a lot of traffic to your community— download our eBook for more info. So, there you have two ways that you can ramp-up your self-service offering—but don't stop there! What’s more? What's not to love?
SharpenCX
FEBRUARY 10, 2021
The only way to sustain service levels is to learn what’s really happening in your contact center. Here’s how you can use customer service data to inform your decisions and deliver the customer experience your customers beg for this year. Your hold times, your service levels, and your abandon rates all fall into this category.
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SharpenCX
APRIL 16, 2021
Here are three ways to take action and support your agents, so they can deliver better service for customers. Your Step-By-Step Guide to Building Better Customer Experience Strategies Use data you already have to build actionable strategies for a better customer experience Get the eBook. Here’s how. . People are motivated by success.
SharpenCX
MARCH 30, 2021
Ask yourself and your leaders questions to get a feel for what you have and what you’re missing with your current reporting engine. Does our call center technology offer tools to help predict service levels and keep up with customer expectations? Your questions should cover different areas of your business.
Vistio
APRIL 2, 2022
I also do one-on-one consulting for companies that want a more personal approach as they re-engineer their remote working programs for this kind of long-term vision. I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. In fact, not only comfortable, but they expect it.
Expert insights. Personalized for you.
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