Playvox

MARCH 21, 2024

When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale. According to Harvard Business Review , engaged employees deliver better customer experiences. All of this leads to better agent morale.

Morale 90

Morale Contact Center Quality management Coaching 90

SharpenCX

JUNE 9, 2021

How your employees feel about your company’s core qualities — like collaboration, work environment, mission and value alignment — are 20% higher at companies with strong cultures. And all of these qualities are directly connected to employee engagement. . It’s easy as the manager to get stuck on the details.

Management 67

Management Contact Center Employee engagement Engineering 67

Enghouse Interactive

OCTOBER 12, 2021

Integrate a Knowledge Base into your self-service process to ensure specific help can be provided quickly via text, documents, or text-to-speech. Listen to and act on staff issues, engenders deeper employee engagement – they’ll see that their inputs are fundamental to making a difference.

Customer Experience 86

Customer Experience Self service Banking Employee engagement 86

Netomi

JANUARY 5, 2022

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98