Benchmark Demo Gamification Schedule adherence 
Serenova
JUNE 5, 2020
It minimizes administrative effort, improves agent engagement and schedule adherence, and reduces labor costs. With quality management solutions like CxEngage QM , call center agents can be recorded and scored against benchmarks. Gamification options can also promote a stronger feeling of community. Forecasting.
Playvox
JUNE 22, 2023
These metrics or key performance indicators (KPIs) are put in place to help leaders benchmark and track improvements to agent performance, call center operations, and ultimately how these metrics lead to improved customer service delivery and outstanding customer experience. Want to learn more about key call center efficiency metrics?
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