Balto

JANUARY 17, 2023

When it comes to healthcare contact centers, automation is far from new. From the basic switchboard that was patented in 1891 to the automatic call distributor (ACD) algorithm introduced in 1950, the creation and application of artificial intelligence (AI) to autonomously control call distribution has made the modern contact center possible.

Healthcare 52

Healthcare Contact Center CRM Coaching 52

Myra Golden Media

APRIL 11, 2023

Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. I did a live demo of Balto’s Real-Time Guidance in a webinar last year when I talked about my 3R De-escalation Method and contact center leaders loved it! Learn more about Balto AI’s solutions here.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

Hodusoft

APRIL 17, 2024

As per a research by SQM Group, self-service first call resolution ( FCR ) rate is 74%, and those who opt for a self-service option prefer it to an IVR used to navigate callers to agents for issue resolution. Ask for a Free demo! Some of them are: 1. Is Your Phone System Outdated? Find Out About Auto Attendants!

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Balto

AUGUST 2, 2022

Emotions are important in certain conversations, especially if you’re purchasing a life insurance policy or negotiating a healthcare bill. With AI applications, agents are now able to become more productive, enabling better first-call resolution and more satisfied customers that allow operators to scale their teams.

Contact Center 52

Contact Center First call resolution Healthcare Interactive Voice Response 52

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

call center software 52

call center software Healthcare Call Center Contact center software 52

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. Call barging has further helped the company crack important deals. In fact, there was a 49% increase in the first call resolution for customers with the support of these features.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. Call barging has further helped the company crack important deals. In fact, there was a 49% increase in the first call resolution for customers with the support of these features.

Interactive Voice Response 52

Interactive Voice Response CRM Average Handle Time Sales 52