de-de 15-tips-for-training-call-center-agents Blog Related Topics 
Callminer
APRIL 30, 2020
Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance.
Nicereply
NOVEMBER 7, 2023
Five tips to give negative feedback effectively Let’s start with the bad news: There’s no single method that will work perfectly for every person in every situation. These are general tips for giving feedback in all situations. Delivering negative feedback shouldn’t dismantle—it should empower. Suddenly, your confidence wanes.
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Solvvy
AUGUST 31, 2022
Using the tips in this blog can help you tailor your strategy, the KPIs you’ll use in addition to the CSAT score, and the best way to measure CSAT for your business, your industry, and your customer base. The average response rate is between 15% and 30%, which is usually statistically high enough for relevant conclusions.
Comm100
NOVEMBER 8, 2017
This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Before you look for expected live chat agents, knowing how much agents do you need is of great importance.
Branch Mesenger
MARCH 20, 2018
It's a the tipping point. Shep Hyken: Well, the tipping point came when the first anything was delivered. Walmart has such a huge footprint that it will provide a, I'm not it's the tipping point, I think the tipping point already has tipped. Shep Hyken: Yeah. It's like, wow, what else can we deliver.
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