Customer Support Self service Virtual Agent Wait times 
Creative Virtual
APRIL 21, 2022
42% of Americans would rather clean a toilet and 46% would rather go to the dentist than call customer support. These stats, just two of many in the 2022 Achieving Customer Amazement Study , likely have you nodding in agreement thinking about your own painful customer service experiences.
Creative Virtual
MARCH 25, 2021
However, when it comes to areas like customer support, using a trial-and-error approach can have a devastating effect on your customer experience. And it is no secret that poor experiences can lead directly to customer churn and lost revenue. Trial-and-error is important to our individual growth and life in general.
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SmartAction
OCTOBER 25, 2023
These customers found themselves at a disadvantage, as their preferred method of interaction was pushed aside in favor of newer, seemingly more efficient alternatives. This eroded their confidence in the company’s commitment to providing satisfactory service, leading to feelings of disrespect and frustration.
SmartAction
JUNE 9, 2023
Some notable examples include: Chatbots : Chatbots are AI-powered virtual agents, built in-house or by third-party vendors , that engage in text-based conversations with users. They are widely used in customer support, providing 24/7 assistance. enhancing efficiency and reducing wait times.
Creative Virtual
OCTOBER 6, 2020
.” Indeed this is true, and all of us in our businesses and in our personal lives can feel the effects of how services of all kinds have altered in ways ranging from barely discernible to completely different (filling out forms, having temperatures taken, tape and measurements of distance being assessed amidst a lot of Perspex dividers).
aircall
MAY 16, 2017
As a field and as a department, customer support is no longer relegated to the kids’ table. Customers are afforded more options than ever, and as a result, their expectations in terms of service and support are soaring. In order to satisfy them, your business requires a crack support team. Experience.
Creative Virtual
DECEMBER 10, 2020
This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Read Part 1 here and Part 2 here.
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