Amity

MAY 24, 2017

SaaS Tattler Issue 104: The Best Time Management Techniques for Customer Success Professionals. As a Customer Success Manager, you've got a lot on your plate. This week, we’re looking at the top time-management techniques for Customer Success Managers.

Time management 54

Time management Management SaaS Best practices 54

Kayako

JULY 27, 2017

As a support team manager, you’re already wearing a ton of hats – bet you didn’t think data wizard would be one of them, huh? But this is your life as a manager developing a SaaS customer support model that scales. 5 Metrics that shape your SaaS customer support model. Every week?

Metrics 80

Metrics SaaS Surveys Enterprise 80

Kayako

MARCH 21, 2022

Relative to price or product-related issues, a customer is four times more likely to switch to a competitor for service-related problems than price or product-related. A strategy based on five fundamental vectors is vital for the highly competitive fields of telecom, health care, SaaS, eCommerce, and more. Kayako’s Single View.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Naturally, businesses will want to rely on customer loyalty for sustainable growth and profitability. This is where customer success comes in.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

CSM Magazine

JUNE 1, 2018

Everyone is a Customer Support Unicorn. Back in the days, organizations had separate teams for customer service that helped answer customer questions. But we still have support teams to run the show even today. Employees are encouraged to become customer engagement agents. Customer Satisfaction Score (CSAT).

Metrics 40

Metrics Feedback Surveys SaaS 40

SmartKarrot

NOVEMBER 2, 2020

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows. Survey your customers frequently to measure customer satisfaction and handle all shortcomings that the customers raise.

Customer retention 21

Customer retention Consulting Consulting Marketing 21