Customer Support Outbound sales Scripts Upselling 
Expivia
NOVEMBER 30, 2021
No matter what type of call center you operate, you’ll need to manage sales. Customer service centers need to upsell and cross-sell. Outbound centers need to sell. Even customer support is a sale in a way, a sale on continued business. . They should be trying to achieve more ERQs.
Global Response
DECEMBER 21, 2022
How Quality Assurance Can Help Improve Customer Service One of the primary desired outcomes for many companies who implement a quality assurance process is to help improve customer service—and quality assurance is a great way to do that!
JustCall
MARCH 9, 2023
Conversation intelligence technology uses artificial intelligence to analyze and optimize conversations in sales calls, demos, and customer support interactions. The system then analyzes the text to extract important information about your customers’ needs, wants, and concerns.
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