TechSee

MARCH 7, 2023

She is a force to be reckoned with as a writer and speaker on customer experience. Caroline Yap, Director of AI Practice, Google Cloud – Caroline’s team accelerates customer transformations with AI and Industry Solutions, including Contact Center AI (CCAI), Vertex AI, and DocAI.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

AWS Machine Learning

SEPTEMBER 6, 2023

With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support. It’s powered by large language models (LLMs) that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs).

Enterprise 95

Enterprise APIs Real estate Construction 95

CSM Magazine

FEBRUARY 23, 2021

Achieving 30% year-on-year sales growth, Calabrio International has welcomed more than 150 new customers, with the UK adding a third of those from a wide range of industries including many online challenger businesses. In addition, Calabrio has made strategic new appointments to build its customer support network.

Technology 52

Technology Cloud contact Telecommunications Analytics 52