Playvox

JANUARY 30, 2024

In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification?

Gamification 79

Gamification Contact Center Coaching Quality management 79

Fonolo

NOVEMBER 22, 2022

Who Should Take Call Center Management Courses? Call center management courses are great for both current and aspiring professionals looking to sharpen their skills in customer support, operational best practices, team leadership, and much more. More on ICMI’s Contact Center Management Boot Camp ?. It includes 1.5

Call Center 147

Call Center Management Benchmark Contact Center 147

CSM Magazine

MARCH 13, 2022

Unsurprisingly, customer-centricity correlates with good experience and communications strategies, yet in the global survey, only 60% say they have a cohesive customer interaction strategy. Most companies employ the standard customer support tools and platforms, such as email, phone, and social media. About the Author.

Gamification 52

Gamification Customer centricity Self service Surveys 52

Playvox

OCTOBER 12, 2022

Give space to succeed, and your remote contact center—and customers—will benefit. Keeping remote customer service agents motivated requires new thinking and new training approaches. Gamification in remote workforce training is proven to be effective. Related Article: Best Contact Center Games to Play Remotely.

Best practices 76

Best practices Contact Center Management contact center solutions 76

JustCall

APRIL 5, 2023

JustCall Best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. Five9 Overview Five9 is a virtual call center with customer engagement functions like voice calls, email, chat, social, SMS, video, and so on.

voip 52

voip Interactive Voice Response APIs Contact Center 52

NobelBiz

MARCH 23, 2022

Omnichannel engagement Entails engaging with customers across all available communication. They communicate by e-mail, chat, text messaging, media chats with video, and other means. These tools save your company time and money while also helping to enhance customer service. Do you require audio or video conferencing?

contact center solutions 52

contact center solutions Contact Center voip call center software 52