TechSee

SEPTEMBER 29, 2020

Since most of a contact center’s operating costs are related to staffing, the easiest and quickest ways of tightening the belt are to cut headcount or shut down live support channels. However, these drastic measures are usually short term as they negatively affect CX and employee morale. Reduce second-time calls with better FCR.

Call Center 196

Call Center Self service Gamification Contact Center 196

Playvox

MARCH 12, 2023

Responding to customer queries promptly and efficiently can make a huge difference in customer satisfaction. One thing to remember is that customers want to feel that they’re being heard and understood. Ongoing feedback is crucial to ensuring that customer support teams are consistently giving exceptional CX.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Call center leadership activities are valuable strategies for maintaining a positive attitude among call center agents and making agents feel supported in the workplace. Matt Skoglund. LawnStarter.

Call Center 182

Call Center Management Scripts Coaching 182

ProProfs Blog

SEPTEMBER 17, 2021

Read more: Your Ultimate Guide to Employee Engagement Surveys. Career Builder Survey shows that 3 out of 5 workers are burnt out in their current job while 31% of workers face a large amount of stress. Make Use of Employee Benefit Surveys. Benefit surveys are a great way to collect feedback from your employees.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Managing motivation can be a real struggle for customer service teams. What is gamification? Benefits of gamification. Examples of gamification.

Gamification 194

Gamification Morale Contact center software B2B 194

Playvox

OCTOBER 12, 2022

Give space to succeed, and your remote contact center—and customers—will benefit. Stay aware of the warning signs of underperformance or low team morale and communicate to get to solutions. Creative team building and sharing are also important, according to the customer service agents surveyed. Train Well.

Best practices 76

Best practices Contact Center Management contact center solutions 76

ProProfs Blog

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Customizable Survey Templates.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147