OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

JustCall

APRIL 3, 2023

An inbound sales call center is an absolute necessity. Salesforce predicts that an overwhelming 92% of all customer interactions still happen over the phone. However, the same survey suggests that 85% of customers express dissatisfaction with their phone experience.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

Global Response

DECEMBER 21, 2022

How Quality Assurance Can Help Improve Customer Service One of the primary desired outcomes for many companies who implement a quality assurance process is to help improve customer service—and quality assurance is a great way to do that!

Call Center 62

Call Center Outbound sales Feedback Best practices 62

OctopusTech

MARCH 11, 2022

Prospective customers give voice calls that are attended by the customer care representatives. The main function here is to provide exceptional services to customers. Operators also transfer calls to appropriate departments when needed or provide users useful online links for further information.

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Call Center Inbound sales Technical Support Upselling 62

ProProfs Blog

JULY 29, 2020

This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. .

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Call Center Interactive Voice Response Customer Experience Call flow 128

Callminer

OCTOBER 22, 2019

There are many reasons why it may be wise to consider a call center vendor that works within the cloud. Installation over the cloud is much faster and cheaper than in-person installation. With today’s technology, call center vendors offer their services both on-premises and cloud-based. Inbound Sales. Order Taking.

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Best practices Call Center outsourcing Contact Center 203