Liveops

NOVEMBER 16, 2018

In the midst of holiday season chaos, you need to find qualified workers and bring them up to speed quickly, all while keeping your CSAT and NPS scores from slipping—not to mention optimizing call handling times, appeasement costs, and agent retention rates. In fact, 25–40% of new agents hired in November won’t make it to Black Friday.

Virtual Agent 81

Virtual Agent virtual call center Call Center Coaching 81

Win the Customer

DECEMBER 15, 2015

We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support. Virtual Call Centers.

Omni-channel support 72

Omni-channel support virtual call center Customer Experience Virtual Agent 72

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Award Winner Second Year in a Row.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

Liveops

JANUARY 6, 2022

Shifting to an omnichannel approach—one that relied heavily on a robust digital presence—resulted in the rise of virtual agents and contractors across a number of industries. In turn, virtual call centers, receptionist services, and customer service providers have become more in demand than ever. .

Gamification 62

Gamification virtual call center Virtual Agent Call Center 62

aircall

DECEMBER 30, 2016

It’s important to understand that even if your call center doesn’t bring in revenue in of itself (if it provides customer support, for instance), it will hopefully improve your customer’s experience, boost customer retention, and inflate your bottom line in an indirect manner. Establish goals and define KPIs.

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

Fenero

JULY 11, 2018

Now are the days where you need to spend time to find a partner that can help you set up your virtual call center in under an hour and without any upfront CapEx. Gone are the days where you have to go to your personal banker to take out a loan to purchase an expensive PBX or a dialer.

virtual call center 11

virtual call center Call Center Personalization Virtual Agent 11

aircall

DECEMBER 30, 2016

It’s important to understand that even if your call center doesn’t bring in revenue in of itself (if it provides customer support, for instance), it will hopefully improve your customer’s experience, boost customer retention, and inflate your bottom line in an indirect manner. Establish goals and define KPIs.

Call Center 88

Call Center Virtual Agent virtual call center CRM 88