Global Response

DECEMBER 21, 2022

All of this has a direct impact on the bottom line: 89% of customers said a positive customer service experience “makes them more likely to make another purchase.” Increasing customer retention rates by even 5% can increase profits by anywhere from 25% – 95%. Are we making progress on our goals and KPIs?

Call Center 62

Call Center Outbound sales Feedback Best practices 62

OctopusTech

MARCH 11, 2022

Operators also transfer calls to appropriate departments when needed or provide users useful online links for further information. The main aspect here is to gain customer loyalty and provide the most effective customer service so that we can retain them towards the targeted brand.

Call Center 62

Call Center Inbound sales Technical Support Upselling 62

Callminer

OCTOBER 22, 2019

Metrics like call length and number of calls processed should fall down the priority ladder behind first call resolution, wait length, abandonment rates and quality of engagement. Here are some of the inbound services you can opt for: Customer Service. Inbound Sales. Order Taking.

Best practices 203

Best practices Call Center outsourcing Contact Center 203