Outsource Consultants

JUNE 5, 2018

With so many people investigating their options before making purchases and the wealth of information available online, it’s more challenging now than ever to earn customer loyalty. Delivering quality customer service and cultivating affinity between brand and consumers. The solution? We can help!

Contact Center 52

Contact Center outsourcing Social media contact Advertising 52

Toister Performance Solutions

FEBRUARY 20, 2020

One study by contact center consulting firm, Services Triad , found a sharp drop off in forecasting for email and social media: Contact center leaders routinely tell me they struggle to keep up with demand in non-phone channels like chat, social, and particularly email.

Social media contact 111

Social media contact Contact Center Scripts Accountability 111

Callminer

AUGUST 6, 2019

As more customers seek to engage businesses through other channels than voice (e.g., SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. It’s no different when it comes to delivering on the customer experience.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140