Beyond Philosophy
NOVEMBER 15, 2017
The real problem is that an organization does not put the customer at the center of everything they do. A company that creates a CX Team and undertakes customer research, journey mapping, and everything involved with improving CX without addressing their customer-centricity will fail because they tackle only the symptom, not the cause.
Beyond Philosophy
OCTOBER 6, 2014
The symptom is a poor experience; the cause is their lack of Customer centricity. Organizations create CX teams, undertake new Customer research, do journey mapping, but fall short of dealing with the cause of the problem: How Customer-centric your organization is. Here is the issue. Why or why not?
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Lumoa
FEBRUARY 9, 2023
As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.
Beyond Philosophy
OCTOBER 6, 2014
The symptom is a poor experience; the cause is their lack of Customer centricity. Organizations create CX teams, undertake new Customer research, do journey mapping, but fall short of dealing with the cause of the problem: How Customer-centric your organization is. Here is the issue. Why or why not?
Beyond Philosophy
OCTOBER 6, 2014
The symptom is a poor experience; the cause is their lack of Customer centricity. Organizations create CX teams, undertake new Customer research, do journey mapping, but fall short of dealing with the cause of the problem: How Customer-centric your organization is. Here is the issue. Why or why not?
bold360 Blog
APRIL 29, 2020
Being the hero right now means more than just customer service. The very simple definition of what it means to be a customer’s hero is to be there when your customer needs you.” 3 keys to delivering hero-class customer service? Create positive, meaningful customer emotions. Start there.
JustCall
MAY 14, 2020
It has been seen that if you are able to increase your Customer Retention Rate(CCR) to 15% in week one, you make a 50% higher retention rate at week 10 and beyond. Stay crystal clear about the type of automation you are using with respect to the customer. Shorten your average response time for a better quality customer service.
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