Toister Performance Solutions

APRIL 11, 2024

This training plan is for customer service managers and trainers. It helps you use the Customer Service Foundations course on LinkedIn Learning with your team. It also helps experienced customer service pros refresh their skills. Access to Customer Service Foundations for all participants.

Customer Service 105

Customer Service Feedback Customer emotions Management 105

ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. Constructing Care: How Your Customers Know They Matter by Chip Bell (Forbes) It sounds like a broken record. My Comment: For years, I’ve said customer satisfaction is a rating and customer loyalty is an emotion.

Customer Service 155

Customer Service Construction Contact Center Scripts 155

Beyond Philosophy

JULY 17, 2017

If customers just had a gadget that could do more or electronic kiosks they could play with in the store, or a virtual reality app – well, then the customer experience would be great. Goldstein has hit on a key point about customer experience. Digital technology can enhance the customer experience.

Technology 331

Technology Consulting Consulting Customer emotions 331

Beyond Philosophy

OCTOBER 29, 2020

Changing the culture within your organization is vital if you want to deliver a Customer Experience that fosters customer loyalty and retention. I was running a workshop with a utility client many years ago about the concept of Customer Experience. Culture change is not easy.

Airlines 417

Airlines Customer centricity Call Center Quality management 417

Creative Virtual

OCTOBER 5, 2021

This celebration is an opportunity to recognize the professionals who create and deliver great customer experiences and to share insights into how to make our CX strategies better. It also happens to be the second day of Customer Service Week , which is fitting since customer service is an important piece of a customer’s experience.

Technology 105

Technology Customer Experience Marketing Customer Service 105

Toister Performance Solutions

JUNE 1, 2017

I often get calls from customer service leaders who want to do some training for their team, but face a few challenges: Budgets are limited. A single workshop won't produce sustainable results. Use the Workshop Planning Tool to create a training plan: Identify your goal for the training. Never Miss a Post! Email Address.

Customer emotions 64

Customer emotions Consulting Consulting Personalization 64

Balto

NOVEMBER 28, 2023

Once the root causes behind low scores are identified, decision-makers within a contact center can start implementing personalized coaching sessions for agents to overcome their weaknesses and improve their performance in different customer interactions. Not to mention, customer surveys tend to be skewed.

Quality management 52

Quality management Call Center Management Contact Center 52