Customer emotions Customer Service Personalization Quality management 
Beyond Philosophy
OCTOBER 29, 2020
I started to talk about how people within his organization needed to understand customer emotions and focus on customer-centricity. In my early career in corporate life, the philosophy flavor of the month at that particular time was Total Quality Management. Also, include how you want to measure it.
CSM Magazine
DECEMBER 15, 2022
Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out. After all, your customer support team is the heart and soul of the customer experience (CX). Understand customers’ emotional loyalty.
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Enghouse Interactive
APRIL 30, 2021
The last twelve months have been difficult for everyone working in customer service. As we move forward with new hybrid ways of working, agents, managers and businesses will face fresh challenges. How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff?
NobelBiz
AUGUST 3, 2021
The supervisor or manager may also be stressed by his or her inability to help the rest of the team. Thus, by asking questions about the practices of each person and keeping an eye on statistics, the mentor pushes the agents to make a self-diagnosis and look for the solution themselves.
Playvox
FEBRUARY 1, 2024
The meaningful insights from consumer sentiment analysis are an essential component of a customer-centric strategy because they indicate the actions needed for improvement. What Is Customer Sentiment Analysis? Accurate analysis of customer sentiment takes thought and effort. I waited five minutes to talk to a live person.
Avaya
JUNE 18, 2018
It is forcing organizations around the world to change the way they record, process, archive, and protect customer personal data. GDPR applies to any organization within and outside the EU that offers goods and services to customers or businesses in the EU.
Balto
NOVEMBER 28, 2023
Call center quality management can present numerous challenges for your business. More often than not, you’ll find yourself dealing with one of the following two issues: a lack of data for accurate quality management, or an abundance of data with limited ability to transform it into useful insights.
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