SmartAction

MAY 6, 2019

Your live agents require access to customer data for the purposes of reading and recording data to support their linear processes. There are the obvious examples, like customers’ personal information, which virtual agents use to authenticate customers before helping them self-serve or transferring them to the contact center.

Self service 44

Self service Virtual Agent Best practices Contact Center 44

SmartAction

MAY 6, 2019

Your live agents require access to customer data for the purposes of reading and recording data to support their linear processes. There are the obvious examples, like customers’ personal information, which virtual agents use to authenticate customers before helping them self-serve or transferring them to the contact center.

Self service 40

Self service Virtual Agent Best practices Contact Center 40

SmartKarrot

MAY 6, 2022

Customer journey maps are an ideal way to handle the complexities of the customer journey. Through this exercise, firms can put themselves in their customers’ shoes and see their business through the customers’ eyes. Therefore, the Customer Immersion stage is of extreme importance to B2Bs.

Journey mapping 10

Journey mapping B2B B2C Healthcare 10

ProProfs Blog

JUNE 26, 2019

Customer Survey Questions. Healthcare Survey Questions. 1 Customer Survey Questions. Customer surveys are used to gather insights from the customer about the product, service, and the whole sales process in general. Customer Effort Score. Customer Effort Score. Event Survey Questions.

Surveys 112

Surveys Feedback Education Employee engagement 112

Beyond Philosophy

NOVEMBER 10, 2022

Chance says research shows that making things easy for customers is an essential and underused marketing metric. For example, the customer effort score measures how much work it took to do what customers wanted to do. For example, the first people or person is the decision maker.

Telemarketing 195

Telemarketing Healthcare Customer effort Personalization 195